Napoleon Prestige Pro 500 Elite - Propane

At BBQ Island, we're committed to ensuring you receive the best value for your outdoor grilling investments. Our Price Match Policy states that we can match the pricing of any authorized dealer, provided it adheres to the manufacturer's minimum sell price guidelines. To take advantage of this offer, simply provide us with an active quote that includes the product price, shipping charges, applicable taxes, and the respective company information. Your satisfaction is our priority, and with our Price Match Policy, you can shop confidently knowing you're getting unparalleled quality and competitive pricing. Please note that our price matching is at our discretion.

If, for any reason, you're not completely satisfied with your purchase, we offer a hassle-free return process. You have up to 30 days from the date of delivery to return any item that is still in its original, uninstalled condition and we'll provide a full refund, minus any applicable shipping fees once the product arrives back to us and is inspected. In cases where the product is sent incorrectly, you're entitled to a complete refund or replacement. Please see our Shipping Section and Terms for more information on properly accepting deliveries.

Experience peace of mind while shopping at BBQ Island. Our website is built on the world's largest and most trusted platform, ensuring a safe and secure checkout process. Your personal and payment information is safeguarded with industry-leading encryption, guaranteeing that your data remains confidential and protected. With our robust infrastructure, you can confidently finalize your purchase, knowing that every transaction is backed by cutting-edge security measures. At BBQ Island, your security is our priority as we bring you exceptional products and a worry-free shopping experience.

We understand that getting your items to you swiftly and efficiently is of utmost importance. The majority of our products are readily available in stock and are set to ship within just 1-2 business days. For orders shipped via FedEx or UPS, recipients will receive a confirmation email complete with tracking information, allowing you to monitor your package's journey. It's worth noting that these shipments don't necessitate a signature and are commonly left at doorsteps for your convenience.
However, when it comes to freight shipping, the process operates a bit differently. Freight shipments typically involve larger items that require transportation via semi-trucks or box trucks. To ensure a smooth delivery experience, freight carriers will reach out to you using the contact number provided during checkout. This call is meant to establish a convenient appointment window for delivery, which will be scheduled once the product arrives at the nearest terminal. Typical transit times for freight shipments range between 2 to 7 days, contingent on your location and accessibility.
Please keep in mind that all freight shipping is classified as curbside delivery. This signifies that the drivers are not mandated to go beyond this point. In the unlikely event that your product has clear visual damage, we kindly request that you refuse the delivery. Should you observe any damage to the packaging and not sure about the product inside, please make a note of it on the signed delivery slip and unpackage the boxes promptly to inspect for any concealed damage. If you do discover any damage, we ask that you report it to us within 48 hours, along with accompanying photographs. If you sign for the package in good condition and do not report any damage within 48 hours, you accept ownership of the items in their current condition.